Saturday, February 13, 2016

SSA Wrong Deposit Reversal in DOP Finacle

Reversal of Wrong deposit of SSA Account in DOP finacle

Sukanya accounts are by default Debit frozen in finacle. If you make excess or wrong deposits into sukanya you cannot withdraw them. If you have to withdraw the amount then at first you have to unfreeze it. Below is the India post finacle guide for SSA wrong deposit rectification.

Step By Step Procedure in Detail - 

1. Invoke HAFSM menu
2. Function - Unfreeze
3. Enter A/C ID
4. Click on GO (F4)
5. Select the required A/C numbers
6. Click on SUBMIT (F10)
7. Verify the transaction in the same menu in supervisor login

After unfreezing the account withdraw the excess or wrong deposit amount using CTM and verify. After withdrawal is over we have to debit freeze the account. Follow the procedure to debit freeze the account.

1. Invoke HAFSM menu
2. Function – Debit Freeze
3. Enter A/C ID or CIF id
4. Enter Freeze Reason Code
5. Click on GO (F4)
6. Select the required A/C number
7. Click on SUBMIT (F10)
8. Verify the transaction in the same menu in supervisor login

Alternately request the customer for the excess deposited amount. 

3 comments:
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  1. If the customer has deposited 1000 but you wrongly entered the amount as 100000 will the customer give you

    ReplyDelete
    Replies
    1. Sir,
      you may follow the above procedure with proper error entry instead of requesting the customer.

      Delete
  2. hello

    the deposits I made in to my account were wrongly credited to somebody else' account y the post office staff. how can this be resolved.

    ReplyDelete