A pensioner has obtained ATM Card for his normal SB account initially and afterwards he got his Pension Account linked with this ATM CArd.
The Customer is not able to withdraw from Non DOP ATM from his Pension Account as this is not the primary Account. The customer wants to change his Pension account as Primary Account and his SB Account as secondary account now as many Non DOP ATMs are nearer to his residence and he wants to withdraw his monthly pension amount periodically. Kindly guide whether there is any provision in CCMM for modifying primary and secondary account and after modification whether it will work out in non DOP ATMs successfully.
Reply from DOP ATM Unit Bangalore:
Please change the primary flag in CCMM menu for the required account and the same can be checked on the next working day.