Instructions for Users at Post Office

The below list of instructions is for the users at the Post offices to raise a helpdesk request during CBS-Finacle connectivity issues ( Finacle not accessible)

1) The IncidentReporting.jsp page has to be typed in the browser, the complete path of which can be like http://10.122.97.69:8082/CBS/CBS_Support.jsp  (to be provided once the page is made active)


2) The below page appears with the details of the user’s computer on the left panel and a section to enter the user details on the right panel.
The fields which are marked with an asterisk (*) are mandatory.


On entering all the mandatory fields and a valid 10 digit contact number , the submit button has to be clicked

Already Login Issues with Operator

Solution available in PoTools