Thursday, July 10, 2014

Easy way to Report when Finacle Not Available or Down

Instructions for Users at Post Office

The below list of instructions is for the users at the Post offices to raise a helpdesk request during CBS-Finacle connectivity issues ( Finacle not accessible)

1) The IncidentReporting.jsp page has to be typed in the browser, the complete path of which can be like http://10.122.97.69:8082/CBS/CBS_Support.jsp  (to be provided once the page is made active)


2) The below page appears with the details of the user’s computer on the left panel and a section to enter the user details on the right panel.
The fields which are marked with an asterisk (*) are mandatory.


On entering all the mandatory fields and a valid 10 digit contact number , the submit button has to be clicked

Already Login Issues with Operator

Solution available in PoTools