Reasons for non-transmission of COD Delivery amount from Delivery Post Office to ePayment Server

1) Submit Account not done in Postman module:

In Postman module, the Supervisor has to perform Submit Account for each Postman beat. This process will cross check as to whether the amount of all COD articles delivered by that beat postman has been credited to the Treasurer or not. COD delivered data in r/o the beats for which submit account has been done, will be transmitted to ePayment server for further transmission to Payment office. It is further to state that Postman module will not allow to perform day end without completing the Submit Account of all the beats. 
Solution:The case has to be reported to CEPT for providing suitable solution. 

2) BO Verification not done in Postman module:

In Postman module, Supervisor has to perform verification of the amount in r/o all the COD articles delivered by the Branch Post Offices attached to the HO/SO. This is similar to the Submit Account for the local delivered articles. The BO Verification process will cross check as to whether the amount of all COD articles delivered by each Branch Post Office has been credited to the Accounts w.r.t. the SO Summary in Sub Accounts module. COD delivered data in r/o the Branch Post offices for which verification has been done, will be transmitted to ePayment server for further transmission to Payment office. It is further to state that Postman module will not allow to perform day end, if BO Verification is pending against any particular Branch Post Office. 
Solution:BO Verification can be done at any later date also by the Postman Supervisor, by selecting the concerned Account Date i.e., BO Summary Date. 

3) Office became inactive in ePayment:

The delivery office might have become inactive in ePayment server. This may be due to the change of the ePayment communication machine by the Post Office, for one reason or the other. The ePayment server will take the data being communicated by the registered communication machine only. If the earlier registered ePayment communication machine is changed by the Post Office, then the COD articles delivered by that Post Offices will not be taken as authenticated by the ePayment Server. 
Solution:The Divisional System Administrator has to re-register the office in ePayment website using the same machine which has transmitted the COD data. Then the ePayment server will re-process the data earlier received by it again.