Dear SPOCs,

FSI has provided following solutions for the disbursement issue which has cropped up recently :-

User who is trying to do disbursement which is not from selected/updated office code against the disbursement voucher.

Solution:

  • Office of indexed request is updated as disbursement office. (for old cases only, new cases traversing through DE will have selected office)
  • Same office users who are having access for disbursement, can do the disbursement.
  • Requests which are on QC, Approval without Disbursement office selection are not able to do the disbursement.

Solution:

  • For such cases, QC, Approver users have to redirect request to DE.
  • At DE stage Disbursement office has to be selected and submitted to QC.

If issue still persists , please email.

With regards

FSI-PLI TEAM

Centre for Excellence in Postal Technology
Chennai Chapter, Chennai 600 002
Ph; 044-28543481