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CO, Tamil Nadu Circle, has instructed CPCs to correctly adapt the latest SOP in settlement of Death Claims & Collection of proposal forms from SO/BO. Few aspects of latest SOP pointed out in the CO Letter are:
  • No verification required for death claims (more than 3 years)
  • For early death claim cases, Inquiry Officer to clearly state the facts
  • Medical Leave particulars & copy of medical leave certificate prior to inception of policy (up to 3 years prior to inception of policy) should not be called for.
  • Verification Report to be sent directly from CPC to Regional Offices (not through DO)

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